Refund policy
Return & Refund Policy
Last Updated: September 11, 2026
We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, the item must be in the same condition in which you received it. Items must be unworn, unused, with original tags attached, and in their original packaging.
You must also provide your order number, receipt, or other valid proof of purchase.
How to Request a Return
To request a return, please contact us at:
Email: willowedwards94000@gmail.com
Please contact us before sending any item back. Returns sent without an approved return request may not be accepted.
If your return request is approved, we will provide you with the return instructions and the applicable return shipping information.
Return Address:
[YOUR ACTUAL RETURN ADDRESS]
Please do not send your return to the return address shown above until your return request has been approved by our customer service team.
Return Shipping
Choose ONE of the following versions according to your actual policy:
For approved returns, we will provide a return shipping label at no additional cost to the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at willowedwards94000@gmail.com and provide your order number and, where applicable, photographs showing the issue.
We will review the issue and provide appropriate instructions for replacement, return, or refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Personalized or customized products
- Certain personal care or hygiene products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
If you are unsure whether a particular item is eligible for return, please contact us before sending the item back.
Sale Items
Sale and discounted items are eligible for return under the same conditions described in this Return & Refund Policy, unless otherwise clearly stated on the product page before purchase.
Exchanges
If you would like a different item, size, color, or style, please contact us first.
Depending on product availability, we may provide instructions for returning the original item and placing a new order for the replacement item.
European Union 14-Day Right of Withdrawal
If you are located in the European Union and your purchase is subject to applicable EU consumer protection laws, you may have the right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
Returned products must be in accordance with the applicable return requirements described above.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days after approval.
Please note that your bank or credit card issuer may require additional time to process and post the refund to your account.
If you have not received your refund after 15 business days from the date we approved your refund, please contact us at: